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REFUND & CANCELLATION POLICY

Last Updated: August 17, 2026

This Refund & Cancellation Policy applies to all purchases, software subscriptions, onboarding fees, and hardware procurements made via PAYSTOREPE SUPERMARKET PRIVATE LIMITED ("PayStorePe").

1. Software & SaaS Subscriptions

  • Cancellations:
    • SaaS and Software subscriptions (monthly/annual plans) can be canceled at any time from your account management panel or by emailing admin@paystorepe.com at least 7 business days prior to the next billing cycle.
    • Upon cancellation, your subscription will remain active until the end of the current paid billing period, and no further recurring billing will occur.
  • Refunds:
    • Subscription Fees: Subscription fees paid for SaaS tools, white-label modules, and packaged software are non-refundable once activated.
    • Setup / One-Time Customization Fees: Initial setup, API customization, or white-label configuration charges are non-refundable once development or deployment work has commenced.

2. Onboarding & Onboarding Setup Fees

  • Verification & Processing Fees: One-time onboarding or documentation verification fees charged during business registration are non-refundable once KYC verification or technical provisioning has been initiated.
  • Application Rejection: If an onboarding application is rejected due to bank partner rejection prior to system activation, setup fees (if collected separately from non-refundable verification costs) will be refunded within 7 business days.

3. POS Terminals & Hardware Infrastructure

  • Cancellations & Order Changes:
    • Hardware orders (Smart POS machines, Soundboxes, billing accessories) can be canceled within 24 hours of placing the order, provided the items have not been dispatched.
  • Defects & Replacement:
    • If you receive a defective or damaged hardware device, you must inform us at admin@paystorepe.com within 48 hours of delivery with supporting photographs/videos.
    • Verified defective units will be repaired or replaced free of charge under the applicable hardware warranty.
  • Refunds on Hardware:
    • Refunds for hardware returns (if approved due to non-availability of replacement stock) will be processed after the unit is returned in its original condition with all accessories, cables, and packaging.

4. Financial Transactions & Failed Payment Processing

  • Failed / Failed-to-Settle Transactions:
    • In the case of transaction failures where customer bank accounts are debited but the payment is not received by the merchant or system, the amount is automatically refunded by the partner settlement bank / PA to the customer's account within 3 to 7 working days as per standard RBI turnaround time (TAT) guidelines.
  • Merchant Refunds:
    • Refunds to consumers for goods or services processed through PayStorePe dynamic payment links/gateways/POS terminals are initiated directly by the respective merchant through their PayStorePe dashboard.

5. Contact for Refund & Cancellation Support

For any payment issues, refund requests, or order cancellations, please reach out to:

  • Support Email: admin@paystorepe.com
  • Customer Service Phone: +91 8920018332 / +91 9220387517
  • Office Address: Unit No 405, Plot No 27A, Block A, Majestic Signia Tower, Sector 62, Noida, Gautam Budh Nagar, Uttar Pradesh - 201309
  • Helpdesk Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST