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TERMS AND CONDITIONS

Last Updated: August 17, 2026

Welcome to PayStorePe. These Terms and Conditions ("Terms") govern your access to and use of the website located at www.paystorepe.com and any associated software applications, SaaS portals, white-label solutions, financial platform-as-a-service (FPaaS) tools, merchant onboarding portals, and hardware devices (collectively, the "Platform" or "Services") provided by PAYSTOREPE SUPERMARKET PRIVATE LIMITED ("Company", "PayStorePe", "we", "us", or "our").

By accessing, registering on, subscribing to, or using our Services, you ("User", "Client", "Merchant", or "Customer") agree to be bound by these Terms. If you do not agree, please refrain from using the Platform.

1. Scope of Services

PayStorePe operates as a technology solutions and financial platform provider offering:

  1. Software & SaaS Platforms: Packaged business software, billing management, inventory tools, reporting suites, and white-label enterprise software solutions.
  2. Payment Orchestration & FPaaS: API integration and middleware connecting businesses and merchants with third-party RBI-licensed Payment Aggregators (PAs), Payment Gateways (PGs), acquiring banks, and Scheduled Commercial Banks for payment collection, payouts, and automated reconciliation. (Note: PayStorePe acts as a technology orchestration bridge and does not directly operate as a licensed Payment Aggregator or Bank).
  3. Hardware Infrastructure: Smart POS terminals, Soundboxes, and point-of-sale hardware compatible with our software.

2. Merchant Onboarding & Know-Your-Customer (KYC)

For users onboarding as business clients or merchants:

  • Business Legitimacy: You must be a legally registered entity (sole proprietorship, partnership, LLP, private limited company, or public limited company) or an authorized individual acting in compliance with applicable Indian laws.
  • KYC Verification: Onboarding is subject to mandatory Know-Your-Customer (KYC) verification. You agree to provide valid documentation, including PAN, GSTIN, bank account verification details, business registration proofs, and identity proofs of authorized signatories/directors.
  • Accuracy of Information: You warrant that all information supplied during onboarding is accurate, complete, and current.
  • Due Diligence: PayStorePe reserves the right to reject any merchant onboarding application at its sole discretion or upon adverse findings during background risk assessments or banking partner compliance reviews.

3. Prohibited Business Activities & Compliance

  • Compliance with Laws: Users must comply with all applicable RBI guidelines, NPCI regulations, tax laws (including GST rules), and data protection regulations.
  • Prohibited Categories: Users/Merchants shall not utilize PayStorePe services for prohibited or high-risk business activities, including but not limited to illegal gambling, unauthorized betting, illegal narcotics, counterfeit goods, adult content, multi-level marketing (MLM) schemes, weapons/ammunition, or fraudulent financial schemes.
  • Transaction Authenticity: Processing fake, fraudulent, or unauthorized cash-out transactions through PayStorePe terminals or APIs is strictly prohibited.

4. Settlements & Financial Transactions

  • Third-Party Processing: Financial transactions processed through PayStorePe's payment orchestration layer are executed via partner banks and licensed Payment Aggregators.
  • Settlements & Payouts: Settlements are processed into the merchant's registered bank account according to agreed payout schedules, subject to banking clearing timelines.
  • Holds & Deductions: PayStorePe and its banking partners reserve the right to hold settlements or create reserve funds in cases of excessive chargebacks, suspected fraud, or regulatory directives. Applicable transaction fees, software rentals, and GST will be deducted prior to settlement.

5. Intellectual Property Rights

  • Ownership: All source code, platform interfaces, APIs, trademarks, logos, and technology under the brand name PayStorePe are the exclusive property of PAYSTOREPE SUPERMARKET PRIVATE LIMITED.
  • License: Users are granted a limited, non-exclusive, non-transferable, revocable license to access software, SaaS tools, and dashboards per agreed subscription or enterprise terms. Users shall not reverse engineer, decompile, copy, or redistribute any underlying code without written permission.

6. Limitation of Liability & Disclaimers

  • Service Availability: PayStorePe strives for continuous uptime and bank-grade security. However, services are provided on an "AS IS" and "AS AVAILABLE" basis. We are not responsible for delays, banking network outages, NPCI/UPI downtime, or third-party payment gateway failures beyond our reasonable control.
  • Limitation of Liability: To the maximum extent permitted by law, PayStorePe shall not be liable for indirect, incidental, punitive, or consequential damages (including loss of profits, revenue, or business data).

7. Account Suspension & Termination

PayStorePe reserves the right to suspend or terminate account access immediately, without prior notice, if a user breaches these Terms, engages in fraudulent activity, fails mandatory periodic KYC re-verifications, or violates applicable financial regulations.

8. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.

9. Company & Contact Details

  • Entity Name: PAYSTOREPE SUPERMARKET PRIVATE LIMITED
  • Address: Unit No 405, Plot No 27A, Block A, Majestic Signia Tower, Sector 62, Noida, Gautam Budh Nagar, Uttar Pradesh - 201309
  • Email: admin@paystorepe.com
  • Phone: +91 8920018332 / +91 9220387517